Capgemini’s Daniel Davenport on Successfully Scaling AI in Auto Retail

Artificial intelligence has a large role to play in supporting the future of the automotive industry. Daniel Davenport, Sr. Director of North American automotive for Capgemini, joined us to provide insight into AI’s impact on the auto world.

New research from Capgemini has found that while many organizations have either suspended or pulled artificial intelligence investments, 51 percent of automotive companies have been continuing and even accelerating their artificial intelligence transformations during the pandemic. This data is based on a survey of 950 organizations to understand the short-term impact of COVID-19 on artificial intelligence investments and to gauge the progress that’s been made since 2018.

Other findings from this study include:

    • Of the 11 industries categorized within the report, Automotive ranks 3rd, with 17% of organizations successfully scaling their AI
    • Just 22% of auto organizations have scaled AI within their digital/mobility services
    • 13% have scaled AI within their IT, and 12% within manufacturing and operations
    • Only 4% have scaled AI within their supply chains

“While you need to think about the customer experience that your AI systems are providing,” says Daniel. “You need to also think about how those systems are augmenting your employees to help them do a better job and to help the handoff between AI and employee be frictionless for the consumer.”

For more great insight and analysis from Daniel Davenport, be sure to watch our entire interview above.


Did you enjoy this interview with Capgemini’s Daniel Davenport? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

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